Orders:
1. How can I get in contact with you?
You can contact us via email at info@ekoko.ng or using our contact form and we will get back to you promptly.
2. Where does Ekòkò.ng ship to?
3. How can I change my order?
4. Where does Ekòkò.ng ship from?
5. How long will it take for my order to arrive?
6. I forgot to add an item to my order. Can you add it for me?
7. Do I need an account to shop on Ekòkò?
Shipping & Returns:
1. What is your return policy?
Please carefully read our return policy.
You have the right to return or exchange your order within 30 days from the day in which the goods was delivered to you. Do not return the package without giving prior notice via email.
To return an item, simply email us at support@ekoko.ng, tell us your order number and the reason for your return. Our customer service will guide you through the quick process.
For more information visit our Shipping and Returns page. Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. Which goes against Ekòkò.ng's mission. So we encourage you to choose your items carefully to avoid unnecessary returns.
2. What should I do if my items arrive damaged or defective?
3. Are returns free?
4. How should the products be returned?
5. Can I try the earthen pots?
Payment:
1. Why did I receive multiple order confirmation and shipping notification?
You will receive an initial email confirmation that your order has been submitted, with the amount of your order, shipping address, and total amount. When your order has been shipped you will receive a confirmation email. You will also receive an order receipt from both our store and the our payment provider, Paystack.
